The Fortune setup is based on the unique Hybrid Model which combines the benefits of offshore activities with the advantages of onshore capabilities.

The onshore activities are carried out at our client support and marketing office in the US. The US Front End Office focuses on strategic alliances in addition to mail room operations, sales, marketing, business development, and customer support.

Our offshore processing facilities are located in India: at Baroda and Bangalore. Equipped with the latest technologies and systems, and a skilled workforce, these provide 24x7 services to our global clientele.

The present infrastructure is capable of processing 50 million claims a year and scaleable to reach to 100 million claims a year at short notice.

Our processes are designed to ensure a high level of security and confidentiality through stringent privacy policy implementations that include authentication, constant monitoring, and activity auditing. Moreover, our systems are in compliance with international regulations like HIPAA.

We also have robust Risk Management policies in place that comprise of process migration, disaster recovery and business continuity, ensuring reliability and timely delivery of jobs.

Business Continuity Plan
Security Policy