HEALTHCARE

CLAIMS PROCESSING

CLAIMS ADJUDICATION

DOCUMENT CONVERSION

Claims Adjudication

The advent of government regulations such as the Health Insurance Portability and Accountability Act (HIPAA) coupled with increasingly stringent insurance company requirements today are driving the need for more efficient, accurate and secure medical billing and claims processing.

We provide outsourcing services for the entire gamut of claims processing from data entry to adjudication for health insurance companies. We implement procedures and systems that are HIPAA compliant, to process and adjudicate medical claims.

We are capable of adjudicating the claims finally from the captured claim data or from the data received from EDI. The claims are adjudicated based on claim data, information of the plan & the insured treatment codes and a host of other information.

Automated Batch Adjudication

Once the claim data has been indexed, the batch is sent through an automated adjudication program. This process performs hundreds of checks - verifying eligibility, plan arrangements, allowable benefits, plan and claim limits, deductibles, co-ordination of benefits and much more. We adjudicate all claims before they go to the examiner. After the claims in a batch have been adjudicated, they are automatically distributed to the appropriate “Claim Examiner” along with scanned correspondence. The claim which meets all the checks of the adjudication program can then be released for payment.

Claim Examiner

The claims not passed by the adjudication program are presented to a skilled, well-trained and experienced Claims Examiner. Such claims are in the categories of Review, Adjudicate and Correspondence.

Review
These claims have successfully passed through the claims processing logic of the adjudication program and have been adjudicated completely. Claims Examiner approves them and releases for payment.

Adjudicate
Claim that did not pass through the adjudication process are flagged and presented to Claim Examiner for adjudication. Claim Examiner checks the data entered, claim image and description of potential problem and reviews all information in order to finish the adjudication of the claim for the payment.

Correspondence
Claims which are not adjudicated by the Claim Examiner are placed in this category. Appropriate correspondence is generated and “stapled” electronically with the claim in question and intimated to the provider or insured to provide additional information.